- Follow us:
About Us
Tecnoter Group manufactures high-performance equipment for industrial machinery, hydraulic kits, and high-tech systems.
ConsultationContact Information
- Piazza E. Duse 3, 20122 Milan (MI) - Italy
- +39 02 9824.8180
- info@tecnotergroup.com
- Home
- Cookie Policy (EU)
This Cookie Policy was last updated on July 24, 2026, and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.
1. Introduction
Our website, https://tecnotergroup.com/en (hereinafter: "the website") uses cookies and other related technologies (for convenience all technologies are referred to as "cookies"). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.
2. What are cookies?
A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.
3. What are scripts?
A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.
4. What is a web beacon?
A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.
5. Cookies
5.1 Technical or functional cookies
Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.
5.2 Statistics cookies
We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights into the usage of our website. We ask your permission to place statistics cookies.
5.3 Advertising cookies
On this website we use advertising cookies, enabling us to gain insights into the campaign results. This happens based on a profile we create based on your behavior on https://tecnotergroup.com/en. With these cookies you, as a website visitor, are linked to a unique ID but these cookies will not profile your behavior and interests to serve personalized ads.
5.4 Marketing/Tracking cookies
Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.
Because these cookies are marked as tracking cookies, we ask your permission to place these.
5.5 Social media
On our website, we have included content from Facebook to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Facebook. This content is embedded with code derived from Facebook and places cookies. This content might store and process certain information for personalized advertising.
Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymized as much as possible. Facebook is located in the United States.
6. Placed cookies
Google Fonts
Marketing
Google Fonts
Marketing
Usage
We use Google Fonts for display of webfonts.
Sharing data
For more information, please read the Google Fonts Privacy Statement.
Marketing
Name
Google Fonts API
Expiration
expires immediately
Function
Read user IP address
Google Maps
Marketing
Google Maps
Marketing
Usage
We use Google Maps for maps display.
Sharing data
For more information, please read the Google Maps Privacy Statement.
Marketing
Name
Google Maps API
Expiration
expires immediately
Function
Read user IP address
YouTube
Marketing
YouTube
Marketing
Usage
We use YouTube for video display.
Sharing data
For more information, please read the YouTube Privacy Statement.
Marketing
Name
GPS
Expiration
session
Function
Store location data
Name
VISITOR_INFO1_LIVE
Expiration
6 months
Function
Provide ad delivery or retargeting
Name
YSC
Expiration
session
Function
Store and track interaction
Name
PREF
Expiration
8 months
Function
Store user preferences
Facebook
Marketing, Functional
Marketing, Functional
Usage
We use Facebook for display of recent social posts and/or social share buttons.
Sharing data
For more information, please read the Facebook Privacy Statement.
Marketing
Name
_fbc
Expiration
2 years
Function
Store last visit
Name
fbm*
Expiration
1 year
Function
Store account details
Name
xs
Expiration
3 months
Function
Store a unique session ID
Name
fr
Expiration
3 months
Function
Provide ad delivery or retargeting
Name
act
Expiration
90 days
Function
Store logged in users
Name
_fbp
Expiration
3 months
Function
Store and track visits across websites
Name
datr
Expiration
2 years
Function
Provide fraud prevention
Name
c_user
Expiration
30 days
Function
Store a unique user ID
Name
sb
Expiration
2 years
Function
Store browser details
Name
*_fbm_
Expiration
1 year
Function
Store account details
Functional
Name
wd
Expiration
1 week
Function
Read screen resolution
Name
csm
Expiration
90 days
Function
Provide fraud prevention
Name
actppresence
Expiration
session
Function
Store and track if the browser tab is active
Google Adsense
Marketing
Google Adsense
Marketing
Usage
We use Google Adsense for showing advertisements.
Sharing data
For more information, please read the Google Adsense Privacy Statement.
Marketing
Name
google_adsense_settings
Expiration
persistent
Function
Provide ad delivery or retargeting
Miscellaneous
Purpose pending investigation
Miscellaneous
Purpose pending investigation
Usage
Sharing data
Sharing of data is pending investigation
Purpose pending investigation
Name
gt-current-screen
Expiration
Function
Name
KC_ClipBoard
Expiration
Function
Name
continueReview
Expiration
Function
Name
e_wp
Expiration
Function
Name
KC_RowClipboard
Expiration
Function
Name
intercom.intercom-state-r70azrgx
Expiration
Function
Name
e_event-tracker
Expiration
Function
Name
e_globals
Expiration
Function
Name
kc_settings_active_tab
Expiration
Function
Name
e_kit-elements-defaults
Expiration
Function
Name
fslightbox-scrollbar-width
Expiration
Function
Name
iGuider_data-anyTourID
Expiration
Function
Name
elementor
Expiration
Function
Name
lse-welcome-guide-warned
Expiration
Function
Name
omRulesetData
Expiration
Function
Name
wc_cart_hash_49d804380671eeab155036516d61259c
Expiration
Function
Name
KC_Configs
Expiration
Function
Name
lsEditor
Expiration
Function
Name
wc_cart_hash_5ab8bee094df3f3ed197c3e22c847610
Expiration
Function
Name
wc_cart_hash_db1cb1e895ded8c9e191786b8e0b78d2
Expiration
Function
Name
storeApiNonce
Expiration
Function
Name
wc_cart_hash_ef5d70809ba01d0b9fdf94176a03ddd2
Expiration
Function
Name
wc_cart_hash_e8ca4bf34be15e8be50845f78f855684
Expiration
Function
Name
lse-welcome-guide-completed
Expiration
Function
Name
omWpApi
Expiration
Function
Name
WP_PREFERENCES_USER_1
Expiration
Function
Name
KC_TMPL_CACHE
Expiration
Function
Name
PUSHTELL-landing_page_cta_display
Expiration
Function
Name
WP_DATA_USER_1
Expiration
Function
Name
mailpoet-track-events-cache
Expiration
Function
Name
printo_post_read
Expiration
Function
Name
wpEmojiSettingsSupports
Expiration
Function
Name
cmplz_banner-status
Expiration
365 days
Function
Name
wp-settings-1
Expiration
Function
Name
wp-settings-time-1
Expiration
Function
Name
wordpress_test_cookie
Expiration
Function
Name
wp-wpml_current_admin_language_d41d8cd98f00b204e9800998ecf8427e
Expiration
Function
Name
wp-wpml_current_language
Expiration
Function
Name
__stripe_mid
Expiration
Function
Name
mailpoet_subscriber
Expiration
Function
Name
cookieyes-consent
Expiration
Function
Name
mailpoet_page_view
Expiration
Function
Name
intercom-id-r70azrgx
Expiration
Function
Name
intercom-device-id-r70azrgx
Expiration
Function
Name
redux_current_tab
Expiration
Function
Name
redux_current_tab_get
Expiration
Function
Name
redux_metabox_0_current_tab_bricks_options
Expiration
Function
Name
_ga_0Z5HYYX94S
Expiration
Function
Name
_ga
Expiration
Function
Name
_gid
Expiration
Function
Name
redux_current_tab_bricks_options
Expiration
Function
Name
PHPSESSID
Expiration
Function
Name
wordpress_logged_in_9411fb5a681bb3d847a6e0f6f9aeccd5
Expiration
Function
Name
__wpdm_client
Expiration
Function
Name
wc_cart_hash_f80d5576ce5bf0754c296f504dfe14c9
Expiration
Function
Name
wc_cart_hash_465da6142e428702e9361de44aaf1731
Expiration
Function
Name
amplitude_unsent_identify_6e403e775d1f5921fdc52daf8f866c66
Expiration
Function
Name
wc_cart_hash_bc90a4315e090c48df3d2fe63b8aeee6
Expiration
Function
Name
wc_cart_hash_a199151ae9f7863c3bbfd3b961cd09ba
Expiration
Function
Name
amplitude_unsent_6e403e775d1f5921fdc52daf8f866c66
Expiration
Function
Name
wc_cart_hash_dd35e2fc10008ae8e322dabba59ebf17
Expiration
Function
Name
wc_cart_hash_b1edb195f3699575cc72b09c9b0700ae
Expiration
Function
Name
wc_cart_hash_bd5b9053da3c1642faf4174db2144122
Expiration
Function
Name
tusSupport
Expiration
Function
Name
wc_cart_hash_1f2cc0c5298ca49c4e2a50c8c360303f
Expiration
Function
Name
acf
Expiration
Function
Name
wc_cart_hash_adc2869a60a711f21538777b701e36d2
Expiration
Function
Name
wc_cart_hash_f0a053d67c729de127b0efbdb1c00b29
Expiration
Function
Name
wc_cart_hash_810542cd8f555ede355e17ce1bb9c992
Expiration
Function
Name
wc_cart_hash_0f3ea73eb5ad3da86fb5202906a4cc90
Expiration
Function
Name
wc_cart_hash_f20e97f4cf2b0a171fc6e5438cdffe9f
Expiration
Function
Name
ti_wishlist_data_1f2cc0c5298ca49c4e2a50c8c360303f
Expiration
Function
Name
tk_or
Expiration
Function
Name
tk_lr
Expiration
Function
Name
_gcl_au
Expiration
Function
Name
_ga_0ZK7LYNX4T
Expiration
Function
Name
amp_6e403e
Expiration
Function
Name
ab.storage.messagingSessionStart.7f80619b-758f-467a-9936-b2e233eb3029
Expiration
Function
Name
ab.storage.serverConfig.7f80619b-758f-467a-9936-b2e233eb3029
Expiration
Function
Name
ab.storage.session_id_for_cached_metadata.7f80619b-758f-467a-9936-b2e233eb3029
Expiration
Function
Name
ab.storage.userId.a9882122-ac6c-486a-bc3b-fab39ef624c5
Expiration
Function
Name
ab.storage.triggers.7f80619b-758f-467a-9936-b2e233eb3029
Expiration
Function
Name
cache-sprite-plyr
Expiration
Function
Name
wpreset_upsell_shown_timestamp
Expiration
Function
Name
ab.storage.lastReqToEndpoint.7f80619b-758f-467a-9936-b2e233eb3029
Expiration
Function
Name
wc_cart_hash_52349391b9c48a7146a4919d09badf39
Expiration
Function
Name
ab.storage.deviceId.7f80619b-758f-467a-9936-b2e233eb3029
Expiration
Function
Name
ab.storage.userId.7f80619b-758f-467a-9936-b2e233eb3029
Expiration
Function
Name
ab.storage.triggers.ts.7f80619b-758f-467a-9936-b2e233eb3029
Expiration
Function
Name
wp-reset-cards
Expiration
Function
Name
wp-reset-tabs
Expiration
Function
Name
cmplz_consenttype
Expiration
365 days
Function
Name
wc_cart_hash_4545d54ceb9f66ff39d7fdba2e5d4c0a
Expiration
Function
Name
ab.storage.device.7f80619b-758f-467a-9936-b2e233eb3029
Expiration
Function
Name
ab.storage.sessionId.7f80619b-758f-467a-9936-b2e233eb3029
Expiration
Function
Name
ab.storage.deviceId.a9882122-ac6c-486a-bc3b-fab39ef624c5
Expiration
Function
Name
wc_cart_hash_41806ffcc00278451c7479832e5f9771
Expiration
Function
Name
ab.storage.sdk_metadata.7f80619b-758f-467a-9936-b2e233eb3029
Expiration
Function
Name
ab.storage.sessionId.a9882122-ac6c-486a-bc3b-fab39ef624c5
Expiration
Function
Name
ti_wishlist_data_41806ffcc00278451c7479832e5f9771
Expiration
Function
Name
ab.storage.messagingSessionStart.a9882122-ac6c-486a-bc3b-fab39ef624c5
Expiration
Function
Name
_grecaptcha
Expiration
Function
Name
wpreset_upsell_shown
Expiration
Function
Name
redux_current_tab_dilabs_opt
Expiration
Function
Name
wp-autosave-1
Expiration
Function
Name
twk_uuid_65800bec07843602b8032ba2
Expiration
Function
Name
eael_screen
Expiration
Function
Name
_ga_JDP4SJQP1H
Expiration
Function
Name
_ga_2M282YGS4N
Expiration
Function
Name
wordpress_logged_in_e50951e7b45847c81db9f20e7c75d038
Expiration
Function
Name
wp_lang
Expiration
Function
Name
bot_detector_pointer_data
Expiration
Function
Name
ct_mouse_moved
Expiration
Function
Name
apbct_urls
Expiration
Function
Name
bot_detector_event_token
Expiration
Function
Name
ct_has_scrolled
Expiration
Function
Name
bot_detector_user_agent
Expiration
Function
Name
ct_cookies_type
Expiration
Function
Name
apbct_headless
Expiration
Function
Name
bot_detector_has_scrolled
Expiration
Function
Name
apbct_visible_fields
Expiration
Function
Name
bot_detector_has_key_up
Expiration
Function
Name
ct_fkp_timestamp
Expiration
Function
Name
ct_screen_info
Expiration
Function
Name
bot_detector_page_hits
Expiration
Function
Name
bot_detector_headless
Expiration
Function
Name
bot_detector_browser_supports_cookies
Expiration
Function
Name
bot_detector_referrer
Expiration
Function
Name
bot_detector_referrer_previous
Expiration
Function
Name
ct_checkjs
Expiration
Function
Name
ct_timezone
Expiration
Function
Name
apbct_pixel_url
Expiration
Function
Name
ct_checked_emails
Expiration
Function
Name
bot_detector_cron_log
Expiration
Function
Name
ct_has_key_up
Expiration
Function
Name
ct_ps_timestamp
Expiration
Function
Name
bot_detector_mouse_moved
Expiration
Function
Name
apbct_page_hits
Expiration
Function
Name
ct_has_input_focused
Expiration
Function
Name
apbct_site_landing_ts
Expiration
Function
Name
apbct_cookies_test
Expiration
Function
Name
bot_detector_screen_info
Expiration
Function
Name
ct_pointer_data
Expiration
Function
Name
apbct_iframes_protected
Expiration
Function
Name
bot_detector_has_input_focused
Expiration
Function
Name
apbct_session_id
Expiration
Function
Name
apbct_prev_referer
Expiration
Function
Name
apbct_session_current_page
Expiration
Function
Name
wordpress_apbct_antibot
Expiration
Function
Name
ct_bot_detector_form_exclusion
Expiration
Function
Name
apbct_site_referer
Expiration
Function
Name
cmplz_consented_services
Expiration
365 days
Function
Name
cmplz_policy_id
Expiration
365 days
Function
Name
cmplz_marketing
Expiration
365 days
Function
Name
cmplz_statistics
Expiration
365 days
Function
Name
cmplz_preferences
Expiration
365 days
Function
Name
cmplz_functional
Expiration
365 days
Function
Name
wp-settings-4
Expiration
Function
Name
wp-settings-time-4
Expiration
Function
Name
SS_deltaBuffer
Expiration
Function
Name
_ga_3TTMPVXZL2
Expiration
Function
Name
bot_detector_webgl_support
Expiration
Function
Name
bot_detector_scrolling_additional
Expiration
Function
Name
adobeCleanFontAdded
Expiration
Function
Name
pys_advanced_form_data
Expiration
Function
Name
pys_session_limit
Expiration
Function
Name
pys_start_session
Expiration
Function
Name
pys_first_visit
Expiration
Function
Name
pysTrafficSource
Expiration
Function
Name
pys_landing_page
Expiration
Function
Name
last_pysTrafficSource
Expiration
Function
Name
last_pys_landing_page
Expiration
Function
Name
bot_detector_f_hash
Expiration
Function
Name
bot_detector_cron_storage
Expiration
Function
Name
_gcl_ls
Expiration
Function
Name
topicsLastReferenceTime
Expiration
Function
Name
bot_detector_list_keys_pressed
Expiration
Function
Name
hfeSelectedItemId
Expiration
Function
Name
onboarding-setup-store
Expiration
Function
Name
extendedvaluekey
Expiration
Function
Name
bye_date
Expiration
Function
Name
wp-settings-time-7
Expiration
Function
Name
_lscache_vary
Expiration
Function
Name
wordpress_logged_in_2064bd7d7cf7910af3db4a41f9d60265
Expiration
Function
Name
settings-store
Expiration
Function
Name
bot_detector_token_ip_version
Expiration
Function
Name
hfe_promo_notice_dismissed
Expiration
Function
Name
mp_150605b3b9f979922f2ac5a52e2dcfe9_mixpanel
Expiration
Function
Name
mp_gen_new_tab_id_mixpanel_150605b3b9f979922f2ac5a52e2dcfe9
Expiration
Function
Name
mp_tab_id_mixpanel_150605b3b9f979922f2ac5a52e2dcfe9
Expiration
Function
Name
ct_bot_detector_event_token
Expiration
Function
Name
/wp-admin/admin.php-elfinder-lastdirwp_file_manager
Expiration
Function
Name
/wp-admin/admin.php-elfinder-toolbarhideswp_file_manager
Expiration
Function
Name
wp-settings-7
Expiration
Function
Name
lastExternalReferrer
Expiration
Function
Name
apbct_existing_visitor
Expiration
Function
Name
lastExternalReferrerTime
Expiration
Function
Name
bot_detector_outer_vs_inner
Expiration
Function
Name
bot_detector_navigator_property_bind
Expiration
Function
Name
wp-settings-9
Expiration
Function
Name
wp-settings-time-9
Expiration
Function
Name
bot_detector_send_schedule
Expiration
Function
Name
loglevel
Expiration
Function
Name
bot_detector_log_transport_enabled
Expiration
Function
Name
bot_detector_prev_dto
Expiration
Function
Name
bot_detector_typo_data
Expiration
Function
Name
ct_bot_detector_frontend_data_log
Expiration
Function
Name
apbct_antibot
Expiration
Function
7. Consent
When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on "Selva Preferences", you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.
7.1 Manage your consent settings
You have loaded the Cookie Policy without javascript support. On AMP, you can use the manage consent button on the bottom of the page.
8. Enabling/disabling and deleting cookies
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.
Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.
9. Your rights with respect to personal data
You have the following rights with respect to your personal data:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Data Protection Authority).
10. Contact details
For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:
Tecnoter SRL
Via Dalla Chiesa 6 - 20098 San Giuliano Milanese (Mi)
Italy
Website: https://tecnotergroup.com/en
Email: info@ex.comtecnotergroup.com
Phone number: +39 02 98248180
This Cookie Policy was synchronized with cookiedatabase.org on October 4, 2023.
1. Purpose of this document and scope of application
This document constitutes the single privacy notice regarding the processing of personal data and electronic data carried out by Tecnoter LLC. via:
the platform TC Connect, which collects and manages data from Siemens LOGO! modules;
the website www.tecnotergroup.com and its subdomains;
i the digital, commercial, and support services provided by Tecnoter.
This document supplements and supersedes all previous privacy notices, harmonizing the content of the three files provided.
This document describes how Tecnoter S.r.l. collects, stores, makes available, and protects data from Siemens LOGO! modules via the TC Connect platform.
2. Data Controller
Tecnoter LLC. Via Dalla Chiesa, 6 – 20098 San Giuliano Milanese (MI) – Italy Email: privacy@tecnotergroup.com Phone: +39 02 98248180
3. Data Controllers and Subprocessors
3.1 Data Controllers
Siemens AG – proprietary cloud management and software components.
Amazon Web Services (AWS) – cloud infrastructure (Region: Europe Central).
3.2 Subprocessor
Updated list available in the DPA and in the Annex/TOM Siemens.
4. Types of Data Processed
4.1 Technical and Telemetry Data (TC Connect)
device status, logs, process parameters.
They include:
metrics operational
error/event logs
operating parameters
firmware, serial numbers, device IDs
timestamp
any geolocation (only if enabled and with consent)
4.2 Personal Data (TC Connect and Website)
first name, last name, email, role
data from authorized retailers
contact information for authentication
log of access and administrative activities
data submitted via the contact form or email
4.3 Data collected through www.tecnotergroup.com
(from Privacy Policy)
IP addresses
type of browser, ISP
date and time, pages visited
cookies technical, preference, statistical, social media
data on anonymous and aggregated browsing
The information contained in the log files includes IP addresses, browser type, ISP, date, and time… all data is collected in a completely anonymous form.
5. Purpose of the Processing
5.1 TC Connect
Monitoring and Diagnostics of Devices
maintenance and technical support
Access Management and Security
product improvement (aggregated/pseudonymized data analysis)
prevention of fraud and security incidents
contractual obligations
management of customer requests (export, deletion)
5.2 Website and Subdomains
Management of requests via forms
sending marketing communications (with prior consent)
analysis anonymous statistics
Cookie Management
cybersecurity IT security
legal requirements
6. Legal Basis for Data Processing
Art. 6(1)(b) GDPR – Contractual Necessity
Art. 6(1)(f) GDPR – Legitimate Interest
Art. 6(1)(a) GDPR – Consent (cookies, marketing, geolocation)
Art. 6(1)(c) GDPR – Legal Obligations
7. Roles and Access
7.1 Customer
The Customer receives access keys and credentials for using the platform.
Full access to your data, with the option to export it—if provided for in the contract—and to request its deletion.
7.2 Reseller / Partner
Access is limited and authorized by the Customer, exclusively for maintenance and diagnostics.
7.3 Tecnoter Superuser
Tecnoter operates as a technical superuser solely for technical purposes; every administrative access is logged.
Access that is restricted, justified, approved, and fully auditable.
8. Data Retention
The data is retained for the period specified in the contract.
The backups are encrypted and retained in accordance with the retention policy.
Upon termination of the service, the data will be permanently deleted unless otherwise agreed.
9. Data Localization
Siemens Cloud on AWS – Region Europe Central
No transfers outside the EU without adequate safeguards (SCCs, additional measures).
10. Technical and Organizational Measures (TOM)
Tecnoter implements and maintains technical and organizational measures, including, but not limited to: encryption of data in transit and at rest.
Measures implemented:
encryption TLS/AES-256
RBAC and Least Privilege
MFA Registered Mail
Advanced logging and audit trail
approval in advance for superuser access
periodic safety tests
firewall, IDS/IPS, antivirus
backup encrypted
training of staff
incident response plan
11. Rights of the Data Subject
In compliance with Articles 12–23 of the GDPR:
access
correction
deletion
limitation
portability
opposition
complaint to the Data Protection Authority
Requests via the TC Connect portal or email: privacy@tecnotergroup.com
12. Data Export Procedure (TC Connect)
The customer logs into TC Connect, selects the device from which they wish to export data, specifies the time period, and selects the "Export Data" function. If included in the contract, the system generates a downloadable data package.
13. Data Deletion Procedure (TC Connect)
The customer sends Tecnoter a request for cancellation, stating the reasons, in accordance with the procedures described in this document.
Tecnoter, after verifying the applicant’s identity, will ensure that the deletion is carried out within the specified timeframe.
Upon completion, Tecnoter will send the customer a final report confirming that the cancellation has been processed.
14. Cookie Policy (www.tecnotergroup.com)
Categories of cookies
technicians
preferences
statistics (Google Analytics)
social media (Facebook, Google)
Management
banner indicating consent in accordance with the GDPR
option to withdraw consent
Deactivation via browser
15. Website Logs
In accordance with applicable law, the log files simply store visits to the site in a completely anonymous form.
The data is used for security, statistical analysis, and to improve the site.
16. Minors
Tecnoter does not collect data from minors. If such data is reported, it is removed immediately.
17. Data Breach Notification
notification within 72 hours (Art. 33 of the GDPR)
Notification to data subjects, if necessary (Art. 34 of the GDPR)
Contact: privacy@tecnotergroup.com
escalation: management@tecnotergroup.com
18. DPIA – Summary
Risks: unauthorized access, data breaches, unlawful transfers. Mitigations: encryption, RBAC, superuser logging, DPA, SCC. Residual risk: low/medium.
19. Contact Information
Privacy: privacy@tecnotergroup.com
Escalation / DPO: management@tecnotergroup.com
Phone: +39 02 98248180
20. Acceptance
Use of the TC Connect platform and the website www.tecnotergroup.com implies acceptance of this privacy policy.
1. Purpose of the Document and Scope of Application
This document constitutes the unified privacy and data protection notice governing the processing of personal data and electronic data carried out by Tecnoter LLC. through:
the TC Connect platform that collects and manages data from Siemens LOGO! modules;
the website www.tecnotergroup.com and its subdomains;
the digital, commercial, and support services provided by Tecnoter.
This document consolidates and replaces all previous notices, harmonizing the contents of the three documents provided.
This document describes the methods Tecnoter S.r.l. uses to collect, store, make accessible, and protect data from Siemens LOGO! modules via the TC Connect platform.
2. Data Controller
Tecnoter LLC. Via Dalla Chiesa, 6 – 20098 San Giuliano Milanese (MI) – Italy Email: privacy@tecnotergroup.com Telephone: +39 02 98248180
3. Data Processors and Subprocessors
3.1 Data Processors
Siemens AG – proprietary cloud management and software components.
Amazon Web Services (AWS) – cloud infrastructure (Region: Europe Central).
3.2 Subprocessors
The updated list is available in the applicable Data Processing Agreement (DPA) and Siemens Annex/TOM documentation.
4. Categories of Data Processed
4.1 Technical and Telemetry Data (TC Connect)
device status, logs, process parameters.
These include:
operational metrics
error/event logs
operating parameters
firmware, serial numbers, device identifiers
timestamps
geolocation data (only if enabled and subject to consent)
4.2 Personal Data (TC Connect and Website)
first name, last name, email address, role
authorized dealer information
authentication and access management data
access logs and administrative activity logs
data submitted via contact forms or email communications
4.3 Data Collected Through www.tecnotergroup.com
IP addresses
browser type, ISP
dates and times, pages visited
technical, preference, statistical, and social media cookies
anonymous and aggregated browsing data
The information contained in the log files includes IP addresses, browser type, ISP, date, and time… all data is collected in a completely anonymous form.
5. Purposes of Processing
5.1 TC Connect
device monitoring and diagnostics
maintenance and technical support
access management and security
product improvement (aggregated/pseudonymized analysis)
fraud prevention and security incident mitigation
contractual performance
handling Customer requests (export, deletion)
5.2 Website and Subdomains
handling requests submitted via forms
sending commercial communications (subject to prior consent)
anonymous statistical analysis
cookies management
IT security
compliance with legal obligations
6. Legal Bases for Processing
Art. 6(1)(b) GDPR – Contractual necessity
Art. 6(1)(f) GDPR – Legitimate interest
Art. 6(1)(a) GDPR – Consent (cookies, marketing, geolocation)
Art. 6(1)(c) GDPR – Legal obligations
7. Roles and Access Rights
7.1 Customer
The Customer receives access keys and credentials for use of the platform.
The Customer has full access to its own data, with the ability to export such data—where provided for in the contract—and to request its deletion.
7.2 Dealer / Partner
Access is limited and authorized by the Customer, exclusively for maintenance and diagnostics.
7.3 Tecnoter Superuser
Tecnoter operates as a technical superuser solely for technical purposes; all administrative access is logged.
Access is restricted, justified, approved, and fully auditable.
8. Data Retention
Data are retained for the period specified in the contract.
Backups are encrypted and maintained in accordance with the retention policy.
Upon termination of the service, data are permanently deleted unless otherwise agreed.
9. Date Location
Siemens Cloud hosted on AWS – Europe Central Region
No transfers outside the EU without adequate safeguards (SCCs, supplementary measures).
10. Technical and Organizational Measures (TOMs)
Tecnoter implements and maintains technical and organizational measures, including, for example: encryption of data in transit and at rest.
Measures that have been implemented include:
TLS/AES-256 encryption
role-based access control (RBAC) and the principle of least privilege
recommended multi-factor authentication (MFA)
advanced logging and audit trails
prior approval workflows for superuser access
periodic security testing
firewalls, IDS/IPS, antivirus
encrypted backups
staff training
incident response plan
11. Data Subject Rights
In accordance with Articles 12–23 of the GDPR:
right of access
rectification
erasures
restriction
portability
objection
right to file a complaint with the Data Protection Authority
Requests may be submitted through the TC Connect portal or by email to privacy@tecnotergroup.com.
12. Data Export Procedure (TC Connect)
The customer accesses TC Connect, selects the device for which data are to be exported, specifies the observation period, and selects the Export Date function. When included in the contract, the system generates a downloadable data file
package.
13. Data Deletion Procedure (TC Connect)
The Customer submits a reasoned deletion request to Tecnoter in accordance with the procedures described in this document. After verifying the requester’s identity, Tecnoter ensures that the deletion is performed within the specified timeframe. Upon completion, Tecnoter will send the Customer a final Deletion Report confirming the deletion.
14. Cookie Policy (www.tecnotergroup.com)
Cookies Categories
technical cookies
preferences cookies
statistical cookies (Google Analytics)
social media cookies (Facebook, Google)
Management
GDPR-compliant consent banner
ability to withdraw consent
browser-level deactivation options
15. Website Log Files
In accordance with applicable law, log files simply record website visits in a fully anonymous form. The data are used for security, statistical analysis, and website improvement.
16. Minors
Tecnoter does not collect data from minors. If such data are reported, they are removed immediately.
17. Data Breach Notification
notification within 72 hours (Art. 33 GDPR)
communication to data subjects where required (Art. 34 GDPR)
contact: privacy@tecnotergroup.com
escalation: management@tecnotergroup.com
18. DPIA – Summary
Risks: unauthorized access, data breach, unlawful transfers. Mitigations: encryption, RBAC, superuser logging, DPA, SCCs. Residual risk: low/medium.
19. Contacts
Privacy Office: privacy@tecnotergroup.com
Escalation / DPO: management@tecnotergroup.com
Telephone: +39 02 98248180
20. Acceptance
Use of the TC Connect platform and the website www.tecnotergroup.com implies acceptance of this privacy notice.